Q: How do I downgrade my Zoom account from Licensed to Basic? How do I change my cost center?Ī: You can downgrade your Licensed account to Basic or change your cost center in the JHU IT Service Catalog.Ī: There are two ways to cancel your subscription.
#Zoom web portal administrator sign in upgrade
Q: How do I upgrade my Zoom account from Basic to Licensed?Ī: You can upgrade your account to Licensed by going through the account setup process in the JHU IT Service Catalog again, and choosing Licensed as the account type.
Customize Personal Link, if on a business or education account. Be assigned user add-ons such as large meeting, webinar, or personal audio conference. Utilize account add-ons such as conference room connector. Assign others to schedule and schedule on behalf of. Pro/Licensed users have these additional features available: By default, they can host meetings with up to 300 participants and large meeting licenses are available for additional capacity. Licensed: A Licensed (formerly known as Pro) user is a paid account user who can host unlimited meetings on the public cloud. They cannot utilize user and account add-ons such as large meeting, webinar, or conference room connector. As of July 15, 2022, all Basic user meetings be limited to 40 minutes. Q: What is the difference between a Basic and a Licensed account?Ī: Basic: A Basic user can host meetings with up to 300 participants. Account ManagementĪ: Sign up for an account through the JHU IT Service Catalog! Once your account is provisioned, you’ll receive an email with instructions on logging in. For more Johns Hopkins-specific questions, see below:įor questions related to student Zoom accounts, see the Zoom FAQ for Students. If scheduling privilege cannot be assigned because the user is not a TechConnect Zoom Licensed user, you will receive an error message.Zoom provides an excellent FAQ. Scheduler will need to sign out of the Zoom desktop client and sign back in before they will be able to schedule for you. The person who has scheduling privileges and schedules an event on your behalf will be able to identify what meetings they scheduled on your behalf by using the search field below and selecting your name. In the Schedule For field, select the meeting host from the drop-down menu. Select Schedule a Meeting and fill out the details. Navigate to Meetings in the left navigation menu. Schedule the meeting - Instructions for the Schedulerįrom within your account in the TechConnect web portal: If the users cannot manage private events, they cannot see the invite link, meeting topic, or attendee list. Note: When you assign scheduling privileges to other users in the Zoom web portal, you can choose if these users can manage your meetings that are marked as private in Outlook or Google Calendar. (Optional) If enabled by an admin, select the Allow above users to manage the recordings for their scheduled meetings check box to allow users with scheduling privilege to access and manage cloud recordings for scheduled meetings. Note: Users on client versions 5.9.0 or higher will see private events but with details hidden if they are not allowed to manage your private events. (Optional) Select the Can manage my private events check box if you want a user(s) to manage your private events and view its details. Click Add to add more users or email addresses to assign scheduling privilege. Under Users, enter a username or email address in the text box. Under Other, click Add link to the right of Assign scheduling privilege to. In the left navigation menu, click Settings. Log into your TechConnect account on the web portal at Prerequisite: Both the host and the scheduler must be in the same District Zoom account.Įnable Schedule Privilege setting - Instructions for the host Some use cases include an administrator delegating their support staff to set up meetings a tutoring center having one person schedule sessions for all tutors or a counseling department coordinator needing to schedule meetings for counselors. The ability to have another Licensed account holder schedule meetings for you can be accomplished when the Schedule Privilege setting is enabled.
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